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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Matt Kramer

July 6, 2026

5  out of  5
rating by Matt Kramer
"Holly White with the Mark Tipton office is absolutely incredible. Whenever I need anything taken care of with my policies, she is fast, accurate and super friendly. I've used State Farm for multiple policies including Life, Auto and Renters. I recently had a total loss claim and the SF app was amazing, one of the most user-friendly apps ever and the claim service overall was quite smooth and easy, I definitely recommend using Mark's agency and ask for Holly, she'll take great care of you!!!"
We responded:
"Matt, thank you for your wonderful review of State Farm Agent Mark Tipton’s Team!"
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Michael Behnken

July 1, 2026

5  out of  5
rating by Michael Behnken
"I dealt with Marissa and cannot recommend her enough! She made the process unbelievably easy for me. It felt like she truly cared about me and my family and helped guide me to the coverage that made sense to me. I highly suggest you call and ask for Marissa! She's earned a client for life."
We responded:
"We’re thrilled to hear that Marissa made the process so easy and that you felt genuinely cared for throughout—especially in a time when you’re thinking about your family’s needs. It means a lot that you’d recommend her and that we’ve earned your trust for the long term. "
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Kenneth Graff

June 20, 2026

5  out of  5
rating by Kenneth Graff
"Marissa responded quickly to what I needed. Thanks"
We responded:
"Thank you so much for your review. We’re glad Marissa responded quickly and took care of what you needed. We truly appreciate your business!"
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Bill Hurst

June 18, 2026

5  out of  5
rating by Bill Hurst
"I dealt with Marissa and she was delightful. Friendly, helpful, professional and, above all, honest. I highly recommend giving her a call if you need insurance or are wanting to compare."
We responded:
"Thank you so much for your review! We’re glad you had a great experience with Marissa, and we agree with you. Please let others know about your experience. Our office is committed to always advising customers in their best interest."
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A Tatum

June 16, 2026

5  out of  5
rating by A Tatum
"Marissa went above and beyond help me with the quote and locking down coverage. I really appreciated her help in getting documents updated for me so quickly"
We responded:
"Thank you so much for your review! We’re so glad to hear Marissa went above and beyond for you! We truly appreciate you taking the time to share your experience!"
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Joe Jedlicka

June 15, 2026

5  out of  5
rating by Joe Jedlicka
"The service is amazing - Marissa goes above and beyond and I’d highly recommend her to everyone!"
We responded:
"Thank you so much for your review! We couldn’t agree more—Marissa truly goes above and beyond for our customers. We really appreciate your recommendation and are grateful for your trust."
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April N

May 31, 2026

4  out of  5
rating by April N
"My agent is Marissa Behnken and she is lovely! Marissa was patient and persistent with me because it took her a few days to get my full attention but I really appreciate her constant contact. She took time to make sure I understand what was in my policy and that it made sense for my needs.
4 stars is totally unrelated to Marissa. I wish the system could have let her get my quote down a little more."
We responded:
"Thank you so much for sharing your experience, and for the kind words about Marissa. I am glad she took the time to make sure you understood your policy and that it aligned with your needs.

Your feedback is helpful and we understand your wish that the quote could’ve been a bit lower. If you ever want to revisit options or compare again, please feel free to reach out—we’re here to help."
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Christopher Henson

April 27, 2026

5  out of  5
rating by Christopher Henson
"Honestly. . . Mark, Holly and team are the best in town. Marks office has been our primary insurance agency for 20 years. They treat their policy holders more like family and look to ensure you are protected correctly."
We responded:
"Chris....Thank you so much for your heartfelt review and for trusting me, Holly, and our team for the past 20 years. We truly consider our policyholders like family, and it means a lot to know that our commitment to protecting you the right way has made a difference. We’re here for you whenever you need us!"
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Brad Gregg

April 17, 2026

5  out of  5
rating by Brad Gregg
"Holly was absolutely wonderful. She went the extra mile to make sure my coverage was appropriate and cut my premiums in half. I can't recommend her highly enough!"
We responded:
"Thank you so much for your kind words! We're thrilled to hear that Holly was able to go the extra mile to find the right coverage and save you so much on your premiums. Your recommendation means a lot to us, and we’re always here to help whenever you need!"
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Lisa Reilmann

March 17, 2026

5  out of  5
rating by Lisa Reilmann
"Holly White is the best! She is professional, accurate, friendly. and very timely in responding to an inquiry. She's an amazing agent and absolutely the reason I'm never inclined to "shop around.""
We responded:
"Thank you so much for your wonderful feedback! We’re thrilled to hear that Holly’s professionalism, accuracy, and friendliness made such a positive impact on your experience. It means a lot to know she’s earned your trust and loyalty. We’re lucky to have her on our team and look forward to continuing to provide you with excellent service!"
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Matthew Polzin

March 12, 2026

5  out of  5
rating by Matthew Polzin
"Mark Tipton Agency is top notch! They have provided fantastic products over the years and their customer service is great as well Whatever your needs are, they will explain it to you Special shout out to Holly at the agency. She has been wonderful to work with."
We responded:
"Thank you so much for your kind words and continued trust in the Mark Tipton Agency! We’re delighted to hear that our products and customer service have consistently met your expectations. Holly will be especially pleased to hear your shout-out—she truly enjoys helping our clients every step of the way. We look forward to serving you for many years to come!

"
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Julie Kiser

March 5, 2026

5  out of  5
rating by Julie Kiser
"We have been with Mark Tipton’s office for several years now, probably close to almost 10 years. Mark covers our homeowners insurance, 4 cars, 2 adult drivers, 2 teenage boy drivers, and we could not be more happy with the service his office has provided. Holly has been our “go to” when we have purchased new vehicles, had accidents, claims on our home, and just had questions on what to do next! I even reached out to Mark via text about an issue and he immediately called me. If you are looking for an agent who is present and a staff who cares, reach out for a quote. Thank you Holly, Mark, and staff!"
We responded:
"Thank you so much for your incredible loyalty and kind words! We’re honored to have been your trusted insurance provider for nearly a decade. It’s wonderful to hear that Mark, Holly, and the entire team have been there for you through every step—whether it’s new vehicles, claims, or questions along the way. We truly believe in being present and responsive for our clients, and your feedback means the world to us. We look forward to continuing to serve you and your family for many more years to come!"
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Cindy Kahmke

February 19, 2026

5  out of  5
rating by Cindy Kahmke
"I was having some issues with my claim and needed to talk with the office for further direction. Holly and Madison came through for me. They assisted me in getting to the right person in claims, and everything was taken care of."
We responded:
"Thank you for sharing your experience! We're glad Holly and Madison were able to assist you promptly and guide you to the right person to resolve your claim issues. Providing helpful and efficient support is very important to us, and we're happy to hear everything was taken care of. Please don’t hesitate to reach out if you need anything else!"
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chuck7303

February 18, 2026

5  out of  5
rating by chuck7303
"We always have a great experience working with Holly for our insurance needs."
We responded:
"Thank you for your kind words! We’re delighted to hear that you consistently have a great experience working with Holly. She truly values building lasting relationships and providing excellent service. We look forward to continuing to support your insurance needs!

"
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mark schrum

February 9, 2026

5  out of  5
rating by mark schrum
"Very good customer service. Very responsive when filing a claim"
We responded:
"Thank you for your feedback! We're glad to hear you had a positive experience with our customer service and found us responsive during your claim. We're here to help whenever you need us!"
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Ike Wrigley

January 29, 2026

5  out of  5
rating by Ike Wrigley
"Allison was a huge help when purchasing insurance for the first time. She even helped me out to reduce my premium and was very courteous over the phone."
We responded:
"Thanks so much for the fantastic rating, Ike! We are so glad you had a positive experience with us here on State Farm Agent Mark Tipton’s Team. If there is anything we can do for you in the future, just give us a shout! "
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Dawn French

January 28, 2026

5  out of  5
rating by Dawn French
"Mark Tipton and staff are awesome! They take care of things very quickly and make the whole process easy. Very appreciate it!"
We responded:
"Thank you for your kind review of State Farm Agent Mark Tipton’s Team. We appreciate it! Thank you for the amazing review, Dawn! It is truly the goal of our team to exceed expectations when it comes to all insurance needs. "
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Ray Halagera

January 28, 2026

5  out of  5
rating by Ray Halagera
"For over 20 years State Farm has been my insurance agency for auto and home. Madison Reed, as a team member of Mark Tipton's organization, was very helpful and efficient in working with my bank on my property insurance as I transferred the policy from the current home to my new home. In the process Madison saved me quite a bit in premium payments. Madison's customer service is a key reason why I will continue with State Farm."
We responded:
"We appreciate your review, Ray. We are so happy that you had such a wonderful experience with State Farm Agent Mark Tipton’s Team here in St. Louis ! "
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John Kane

January 23, 2026

5  out of  5
rating by John Kane
"Holly is very helpful!"
We responded:
"Thanks for the 5-stars! We appreciate your feedback and support here on State Farm Agent Mark Tipton’s Team. "
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Sally

January 20, 2026

4  out of  5
rating by Sally
"I am new to State Farm. I after I got my quote I decided to go with State Farm. The staff are really easy to work with, kind and knowledgeable."
We responded:
"Sally, Thanks for the 4-star review! Your input helps us keep improving our customer focus on all things insurance. "
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Ahm Shagar

November 25, 2025

1  out of  5
rating by Ahm Shagar
"Horrible company. They never stop harassing me for business like a guy who can't take a hint. I quit for way better insurance and have ceased all business with them. Because of this agents think they are able to ignore do not call registry. I have 3 proven calls from this company which power violation is 500 to 1.5k. And before I get a reply saying I'm not a previous customer I posted a Pic too"
We responded:
"Your google name is not showing in our system. And the photo of the letter you posted is only showing Matthew. Without knowing your actual name, we are not able to remove you from our system. With this information, I can also put you on a do not contact list for State Farm, as it looks like you've left negative reviews for multiple State Farm Agents. I would like to help you. Please email me at mark@marktipton.com. "
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J BONE

May 1, 2025

5  out of  5
rating by J BONE
"Cheyenne Gleason is awesome! Patient, quick to reply and get quotes, pleasant to work with...always friendly and cheerful, and was able to get my auto insurance in place within an hour or so. Wonderful experience! I highly recommend working with her at Tipton's agency...she's great!"
We responded:
"Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help!"
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Lori Langhans

April 29, 2025

5  out of  5
rating by Lori Langhans
"Always so helpful! Enjoy working with everyone in the office especially Holly!"
We responded:
"Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs."
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Steve Carter

April 20, 2025

5  out of  5
rating by Steve Carter
"The team at the office have had ann incredible amount of calls/ claims come in recently. We were part of the deluge, both auto and home. Each person in the office were super helpful, supportive, listening and sensing our difficulty through the events of the storm. So glad to have friendly, experienced staff working out our issues.
Thanks so much for being there for us and helping in many ways."
We responded:
"Thank you for taking the time to share your thoughts! It was great having you in the office last week! With the amount of claims our office is handling, we appreciate your business and support!"
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Ray Weber

April 17, 2025

1  out of  5
rating by Ray Weber
"I've been a loyal State Farm customer for over 24 years, insuring my vehicles and home through them. However, my recent experience with this particular office has been disappointing. Despite being a low-risk client with few incidents, my rates kept increasing. When I shopped around and found a better deal, the office's response was surprisingly nonchalant. Canceling my policy was a breeze, with barely any effort to retain my business.
It seems like this office doesn't prioritize customer relationships or retention. I've never had direct communication with the Mark Tipton, and it feels like he is not invested in his clients. If you're looking for a more personalized and competitive experience, you might want to explore other options."
We responded:
"We’re very sorry to hear about your experience and appreciate you bringing this to our attention. Providing excellent insurance services is our top priority, please contact us directly so we can address your concerns and work towards a resolution. Your satisfaction is important to us, and we hope to have the opportunity to improve."